You can use Telnet to test the connectivity to the IIS server on the management server. Using Telnet to test the connectivity to the management server Verify the DNS service for the client and check its routing path. If a Web page does not appear, check for any network problems.
If the Symantec Endpoint Protection Manager Console page appears, the client can communicate with the management server. If the reporting log-on Web page appears, the client can communicate with the management server. In the browser command line, type a command that is similar to either of the following commands: On the client computer open a Web browser, such as Internet Explorer. To use a browser to test the connectivity to the management server: You can use a Web browser to test the connectivity to the management server. Using a browser to test the connectivity to the management server If the ping command does not return the correct address, verify the DNS service for the client and check its routing path. In either case, theĬommand should return the server's correct IP address. You can use the server IP address in place of the computer name.
Where name is the computer name of the management server. To use the ping command to test the connectivity to the management server You can try to ping the management server from the client computer to test connectivity. Using the ping command to test the connectivity to the management server
(For the clients that are configured for push mode, the clients receive any policy updates immediately.)Īfter you run a manual policy update, make sure that the policy serial number that appears in the client matches the serial number that appears in the After the heartbeat interval, you can check to see if the policy serial The heartbeat interval so that policies are downloaded to the client group more quickly.
Want to perform a manual update on a particular client.įor the clients that are configured for pull mode, the management server downloads policies to the client at regular intervals (heartbeat). In the client click on the Help and Support button, click Troubleshooting. You can try a manual policy update by doing any of the following actions: If the client does not receive the update, there might beĪ problem with the client and server communication. You can perform a manual policy update to check whether or not the client receives the latest policy update. The serial number should match the serial number of the policy that the management server pushes to the client.Ībout performing a manual policy update to check the policy serial number In the Management section, look at the policy serial number. On the client computer, in the client user interface, click on the Help and Support button, select Troubleshooting. To view the policy serial number on the client The policy serial number and the policy date appear at the bottom of the details list. Under "View Clients", select the relevant group, and then select the Details tab. In the management console, click Clients.Ģ. To view the policy serial number in the management consoleġ.
If the policy serial numbers do not match, you can try to manually update the policies on the client computer and check the troubleshooting logs. With the management server and receives regular policy updates, the serial numbers should match. You should check the policy serial number on the client to see if it matches the serial number that appears in the management console. The icon appears as a yellow shield icon with a green dot when the client can You can find the client status icon in the notification area of the taskbar on the client computer. The client name should appear in the list next to an icon that shows the clientĪbout the client status icon on the client In the management console, on the Clients page, under "View Clients", select the group in which the client belongs.
To view the client status in the management console: You can check the client status icon in the management console as well as on the client directly to determine client status. Viewing the client status in the management console You can test the communication between the client and the management server in several ways. If you have trouble with the client and the server communication, you should first check to make sure that there are no network problems. It is important to gather as much information as possible about which communications are working and which are not.Ībout checking the communication between the client and the management server For example, the client may not be receiving Policy updates or it may not be receiving Content updates. Once that has been verified, check the communication between the client and the server. Please check this and let us know whether it helped.Ĭheck network connectivity before you call Symantec Technical Support.